Last modified: July 20, 2017
One of the major aspect of our product is to have a set of strong privacy principles. As Exploro provides location sharing and other services to users around the world, we discuss about what information we collect and how this affects you. We also explain the steps we take to protect your privacy – like creating Exploro so as to giving you control over who you communicate with on our Services.
Please also read Exploro’s Terms of Service(“Terms”), which describes the terms under which you use our Services.
Information We Collect
Exploro receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.
Information You Provide
•.Your Account Information. You provide your contact details to create a Exploro account. You provide us the contact details in your address book on a regular basis, including those of both the users of our Services and your other contacts. You confirm you are authorized to provide us such information. You may also add other information to your account, such as a profile name, profile picture, and other details.
•.Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.
Automatically Collected Information
•.Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
•.Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
•.Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.
•.Information Others Provide About You. We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your contact details from their address book (just as you may provide theirs), or they may send you a message, send messages to groups to which you belong.
•.Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
•.Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the Exploro share button on a news service to share a news article with your Exploro contacts, groups, or broadcast lists on our Services, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
How We Use Information
We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
•.Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
•.Commercial Messaging. We will allow you and third parties, like businesses, to communicate with each other using Exploro, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing. Messages you may receive containing marketing could include an offer for something that might interest you. We do not want you to have a spammy experience; as with all of your messages, you can manage these communications, and we will honor the choices you make.
Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
•.Account Information. Your profile name and photo, online status and basic information may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.
•.Your Contacts and Others. Users with whom you communicate may store or reshare your information with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.
•.Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
•.Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
Managing Your Information
If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:
•.Services Settings. You can change your Services settings to manage certain information available to other users. You can manage your location, contacts, groups, or use our block feature to manage the users with whom you communicate.
•.Deleting Your Exploro Account. You may delete your Exploro account at any time. Please remember that when you delete your account, it does not affect the information which you have previously shared with other users.
Law And Protection
We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Exploro, or others.
Our Global Operations
Updates To Our Policy